Frequently asked questions
SovTech combines top global talent with an intelligent platform to build world class custom software. Learn more by reading answers to frequently asked questions below.
What we do
What is SovTech?
SovTech is a full-service software development company offering innovative software development, developement teams for hire, cloud software, venture incubation and software support and maintenance for businesses. Our elite engineers, designers and developers build enhanced custom software, apps, websites, ecommerce sites, enterprise systems and start-ups.
What types of projects do you do?
Our software development talent spans across the stack; from front-end, back-end, desktop, mobile, web, big data, Internet Of Things, Artificial Intelligence, Deep Learning, Machine Learning, Blockchain, cryptocurrencies, enterprise apps, hardware and systems integration. We pride ourselves in taking Silicon Valley technologies and translating them into custom solutions that suit our clients’ unique business needs.
What are the core value propositions that you promise your clients?
We provide our clients the world’s best software development talent and up-to-date innovations, ensuring on time delivery, customer satisfaction and confidentiality. Across the globe companies from startups to listed corporates and global multinationals rely on our development teams for their most important and innovative software projects.
Areas we excel at:
>Innovation & cutting-edge technologies
>World class customer service
>Expert support & maintenance
>Fixed prices & on-time delivery
Getting the ball rolling
How do I start a project or hire a development team?
You can start a project or hire a dev team with SovTech by completing our online contact form in just a few simple steps. Once you’ve filled out this form, a member from our Business Development team will get in touch with you to explore the details of your project and compile a free proposal for you to consider.
Can I meet with someone in person rather than submitting info online?
Yes of course, we would love to meet you in person! Get in contact with us by emailing us on firstname.lastname@example.org or call us on +27 87 235 1774 to set up an appointment with us.
When is the soonest SovTech can start development on my project?
SovTech aims to complete projects in an efficient and timely manner, however, the start of your project will depend on the level of development planning required as we always aim to adhere to an exceptional standard of work for our clients.
How do I know my idea is protected once I submit it via the online application?
Our ticketing platform includes bank grade SSL security and your idea is covered by the NDA that you sign prior to submitting your project. If you would like us to sign your NDA rather, please send this through to email@example.com.
Does SovTech offer advisory services?
Yes we do. As a team of passionate technology experts, our company offers software consulting on all elements of a project/idea. From UX, UI, usage context research, go-to-market strategy, digital marketing, digital strategy, innovation planning, project scoping, software auditing and more.
What happens once I have accepted the proposal?
An agreement will be sent through with your first invoice, a kick-off meeting will be held at our offices and your development team will then compile the Statement of Work in collaboration with you.
How quickly can SovTech develop my project?
This is project and client dependent however, we can bolster on more developers to speed up the development timeline if required.
Software development process
What is a Statement of Work?
The Statement of Work is a comprehensive review of the Application System and requires sign-off from both parties in order for programming to commence.
When does my project start?
The first step is to create a Statement Of Work for your project. Once that is signed off with accurate costings, you will be invoiced and upon payment your Project Manager will schedule a kick-off call/meeting with you to go through all the project details. By the time your kick-off meeting happens, your Project Manager (PM) will have constructed a design and development team that is ready to start your project immediately.
Am I responsible for the spec or can SovTech design this for me?
We do ask that an indication of what you envision is sent through but we do have a team of business analysts, software architects, project managers, designers, developers and testers that have extensive experience in designing robust solutions from the ground up.
What kind of design work do you do?
We can integrate existing designs or build you a new design at any level of finish.
Can you integrate my design work?
Yes, we can happily integrate your design work done by any other designer, provided that it is a design that is actually possible to build. There is no fee to integrate designs in PSD or Sketch Format, but designs that are provided in a flat format may incur a fee.
Can I manage the project because I am experienced in the field?
For our custom software service, in order to deliver your product in a fixed timeline and fixed cost we will need to manage the process very closely. For our Developers-as-a-Service offering, we aim to work collaboratively with our clients to ensure we get the most out of the agile development methodology.
Project support & maintenance
Do I have a warranty on my project?
Each project has a 30 day bug fixing and support warranty period following project handover, thereafter the support and maintenance packages will need to be implemented to guarantee the systems stability
Does maintenance cover new development or features?
If you purchase hours, then the hours can be used for whatever development is required, however we also offer an additional support and maintenance package that we advise you to take on in order to ensure your software is consistently operating at its optimum.
How much support do I need after the project is complete?
SovTech provides premium ongoing support and maintenance that you can purchase for varying time frames. To find out more enquire with your Project Manager.
What constitutes bug fixing?
Bug fixes are all system errors as a result of poor code and must align with the functionality outlined in the Statement of Work for it to fall within the system warranty.
What happens when development wraps up?
Once development is completed we’ll transfer ownership of the code to your own repo, arrange a hosting agreement and put a highly recommended SLA in place. We’ll also do a hand-over session, including any necessary training, to ensure you can manage your system properly and that you have all necessary details.
Hiring a development team
Who will make up the team for my Project?
Your Agile Scrum team will be hand crafted to meet your skill set and business requirements. Our typical Agile Scrum Teams include the development team, a Product Owner, a UI/UX, a Business Analyst as well as an Agile Scrum Master.
Who will manage the team?
Over time the goal is for the team to become self managing. Guiding this process is the Scrum Master. The Product owner manages the product backlog and provides the team with the vision to perfectly translate your business requirements into a tech solution.
Can an Agile Scrum Team integrate with my existing dev team?
Yes, we love collaborating. We will however bring our industry best standards and processes into the existing software team in order to maximise velocity and efficiency.
The price is way over my budget and I don’t know why?
As an innovative software development company, we pride ourselves in building custom software from the ground up. Our software solutions are tailored to your unique business needs and target market requirements and this generally involves strategic consultation, in depth user research, design and development. Our Analysts, architects, designers and developers built robust, scalable and sustainable software for businesses of any size, across all industries, working to give our clients a global competitive edge. Give us a call and we can discuss your unique business needs.